Cost Per Ticket Too High? Key Factors You Must Track
Many IT service and support managers don’t know how much…
IT Service Desk vs Help Desk: Key Differences
The IT world is full of jargon, and sometimes it…
Types of Ticket Backlog Metrics & Why They Matter
Does Managing your support tickets feel like playing catch-up in…
Which Factors Affect Your Ticket Backlog?
Think of walking into a bakery and seeing a mile-long…
Customer Service Response Time: Is It Fast Enough?
Suppose you are expecting deliveries from two quick commerce sites….
Are You Overlooking Common Ticket Triage Mistakes?
If your help desk constantly feels like an IT fire…
Response vs Resolution Time: What is More Crucial?
Suppose you’re in the middle of a critical task, and…
5 Smart Automation Hacks to Slash Your Ticket Backlog
Every support team has faced the struggle of keeping up…
Ticket Triage Strategies for Faster IT Help Desk Resolutions
Imagine a busy day when your IT help desk is…
Reactive Vs. Proactive Support: The Future of IT Support
When it comes to customer support, businesses typically find themselves…