Reducing CPT While Improving Customer Satisfaction
In customer service, two goals often seem at odds; that…
Automate QA Scorecard Tracking for Faster Insights
Contact centers today are in the middle of a transformation….
Implementing Tier 0 Support for Self-Service Success
Customers these days are increasingly looking for immediate solutions to…
Self-Service Vs. Tier 0 IT Support: Are They Different?
These days, anyone using a device, email, or workplace software…
5 Automation Tactics to Reduce IT Service Desk Costs
Ever feel like your IT service desk is stuck in…
MSP Automation Mistakes: How to Prevent Them
Automation plays an essential role in helping Managed Service Providers…
How to Lower Your Service Desk Cost Per Ticket
Reducing the Cost Per Ticket (CPT) in an IT service…
Automation for Experience Level Agreement Breaches
Experience Level Agreements (XLAs) are redefining service management by prioritizing…
IT Support for Hybrid Workplace Automation
Hybrid work has redefined how businesses operate, making IT support…
Conversational AI & Automation in IT Self-Service
The demand for instant IT support is higher than ever….